Terms of service

AGREEMENT TO TERMS

These Terms of Service (the “Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you,” “your,” or “Customer”), and CONDZOM , operating the brand and website CONDZOM at https://condzom.com (the “Site”) (referred to as “we,” “us,” “our,” or the “Company”).

By accessing, browsing, or purchasing from the Site, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with any part of these Terms, you must immediately discontinue use of the Site and our services (collectively, the “Services”).

We reserve the right to update, change, or replace any part of these Terms at our sole discretion by posting updates and changes on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms. It is your responsibility to periodically review this page for updates.

1. ELIGIBILITY & ACCOUNT RESPONSIBILITY

You represent and warrant that you are at least the age of majority in your jurisdiction of residence, or that you have given us your consent to allow any of your minor dependents to use the Site. You may not use our Services for any illegal or unauthorized purpose. A breach of any Term will result in the immediate termination of your Services.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. GENERAL CONDITIONS & ACCEPTABLE USE

We reserve the right to refuse service to anyone for any lawful reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
You must not transmit any code of a destructive nature (e.g., viruses, malware) or engage in any activity that disrupts, interferes with, or overburdens the Site’s infrastructure.
The headings in these Terms are for convenience only and do not affect their interpretation.

3. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

The material on our Site is provided for general information only and should not be the sole basis for making decisions without consulting more accurate or timely sources. We are not liable if information on the Site is inaccurate, incomplete, or outdated. Product descriptions, pricing, and availability are subject to change without notice. We may modify Site content at any time but have no obligation to update it. You are responsible for monitoring changes to the Site.

4. MODIFICATIONS TO SERVICE & PRICING

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

5. PRODUCTS, SERVICES & PET-SPECIFIC TERMS

Product Availability: All products are subject to availability. We reserve the right to limit sales to any person, geographic region, or jurisdiction, and to limit the quantities of any products or services offered.

Product Information & Suitability: While we strive for accuracy, we cannot guarantee your monitor’s display of colors or product textures is exact. Product descriptions are not intended to be veterinary advice. It is your responsibility to ensure any product is suitable for your pet’s specific health, age, breed, and dietary needs. We recommend consulting a veterinarian before introducing new food, treats, or supplements.

Health & Safety: For your pet’s safety, monitor them when introducing new products, especially toys and chews. Follow all usage instructions and heed any warnings on packaging.

Returns & Exchanges: All purchases are subject to our separate Return & Refund Policy. We reserve the right to refuse any return that does not comply with that policy.

6. ORDER PROCESSING, BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized resale, or errors in product or pricing information. You agree to provide current, complete, and accurate purchase and account information. You must promptly update your information, including email address and payment details, so we can complete transactions and contact you.

For more detail, please review our Return Policy.

7. THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools (e.g., analytics, payment gateways) which we neither monitor nor control. Your use of such tools is at your own risk, provided “as is” without warranty. We are not responsible for examining or evaluating the content or accuracy of third-party websites linked from our Site. Links do not imply our endorsement. We are not liable for any harm arising from your use of third-party goods, services, or content. You should review the third party’s terms and policies before engaging in any transaction.

8. USER COMMENTS, FEEDBACK & SUBMISSIONS

Any creative ideas, suggestions, reviews, or other materials you submit to us (“Submissions”) are non-confidential. We may edit, copy, publish, distribute, and otherwise use them for any purpose without compensation or obligation to you. You warrant that your Submissions are original, do not violate any third-party rights, and are not unlawful, obscene, threatening, or otherwise objectionable. We may, but are not obligated to, monitor or remove Submissions.

9. PERSONAL INFORMATION & PRIVACY

Your submission of personal information is governed by our Privacy Policy, which details how we collect, use, and protect your data. By using the Site, you consent to the practices outlined therein.

10. ERRORS, INACCURACIES & OMISSIONS

Occasionally, the Site or Service may contain typographical errors or inaccuracies related to product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors, update information, or cancel orders (including confirmed orders) if any information is found to be inaccurate, without prior notice. We undertake no obligation to update or clarify Site information except as required by law.

11. PROHIBITED USES

In addition to other prohibitions in these Terms, you are prohibited from using the Site to:

Violate any applicable local, national, or international laws or regulations.
Infringe upon our or others’ intellectual property rights.
Harass, abuse, or harm others, or discriminate based on any protected characteristic.
Submit false or misleading information.
Upload viruses or malicious code.
Collect personal information of others.
Engage in any spam, phishing, or scraping activity.
Use the Site for any obscene or immoral purpose.
We reserve the right to terminate your use of the Service for violating any prohibited use.

12. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

No Guarantees: Your use of the Service is at your sole risk. The Service and all products delivered are provided “as is” and “as available” without any warranty, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted, timely, secure, or error-free service.

Limitation of Liability: To the fullest extent permitted by law, CONDZOM , and our directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, revenue, or data, arising from your use of the Service or any products procured through the Service, even if advised of the possibility of such damages.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law. In no event shall our aggregate liability exceed the greater of one hundred US dollars (USD $100) or the amount you have paid to us in the last six months for the relevant products.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers and employees from any claim, demand, or damage (including reasonable legal fees) arising from your breach of these Terms, your violation of any law, or your infringement of any third-party rights.

14. SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

15. TERMINATION

These Terms remain in effect while you use the Service. We may terminate or suspend your access immediately, without prior notice, for conduct we believe violates these Terms or is harmful to us, other users, or third parties. All provisions which by their nature should survive termination (including payment obligations, disclaimers, and limitations of liability) shall survive.

16. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return Policy, and any other policies posted on the Site, constitute the entire agreement between you and us regarding the Service, superseding any prior agreements. Any failure by us to enforce a right or provision shall not constitute a waiver.

17. GOVERNING LAW & DISPUTE RESOLUTION

These Terms and your use of the Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of law principles.

You agree that any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the courts located in Hong Kong.