Privacy Policy

PRIVACY POLICY

1. Introduction

CONDZOM ("we," "us," "our," or "the Company") operates the website https://condzom.com (the "Site"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.

By using our Site, you consent to the data practices described in this policy. If you do not agree, please do not use the Site.

2. Information We Collect

We collect several types of information to provide and improve our services to you.

A. Personal Information You Provide: This is information that identifies you personally. We collect it when you:

  • Create an account.

  • Make a purchase.

  • Subscribe to our newsletter.

  • Contact our customer service team.

  • Participate in a contest, survey, or review.

  • This may include your name, billing/shipping address, email address, phone number, payment information, pet details (e.g., type, breed), and any communications with us.

B. Automatically Collected Information: When you visit our Site, we automatically collect certain data about your device and interaction with the Site through cookies, log files, web beacons, and similar technologies. This may include:

  • Device Information: IP address, browser type and version, time zone, operating system.

  • Usage Data: Pages viewed, products viewed, search terms, links clicked, and how you navigate the Site.

  • Location Data: General geographic location derived from your IP address.

3. How We Use Your Information

We use the collected information for various business purposes:

  • To Fulfill Your Orders: Process payments, arrange shipping, and provide invoices/order confirmations.

  • To Communicate With You: Respond to your inquiries, send service updates, and administrative messages.

  • For Marketing (with your consent): Send information about new products, promotions, and pet care tips via email or SMS. You can opt-out at any time.

  • To Improve Our Site & Services: Analyze how customers use our Site to optimize layout, product offerings, and marketing campaigns.

  • For Security & Fraud Prevention: Screen orders for potential risk or fraud.

  • To Comply with Legal Obligations.

4. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under the following legal bases:

  • Performance of a Contract: To fulfill your order.

  • Consent: For sending direct marketing communications.

  • Legitimate Interests: To operate our business, improve our services, and ensure security, where our interests are not overridden by your data protection rights.

  • Legal Compliance: To meet our legal and regulatory obligations.

5. How We Share Your Information

We do not sell your personal information. We share it only in the following limited circumstances:

  • Service Providers: Trusted third parties who perform services on our behalf, such as payment processing (e.g., Stripe, PayPal), shipping (e.g., DHL, FedEx), email marketing, website hosting, and analytics. They are contractually obligated to protect your data.

  • Advertising Partners: We use partners like Meta and Google to serve targeted ads. These partners use cookies and similar tech to collect data about your activities across sites to provide you with relevant ads. See Section 7 on Cookies for more details and opt-out options.

  • Legal Requirements: We may disclose information if required by law, to protect our rights, or in connection with a business transfer like a merger or acquisition.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations). Order information is typically retained for 4-7 years.

7. Cookies & Similar Technologies

We use Cookies to enhance your experience. A cookie is a small file placed on your device.

Types of Cookies We Use:

  • Essential/Strictly Necessary: Required for the Site to function (e.g., shopping cart, checkout).

  • Performance/Analytics: Help us understand how visitors interact with the Site (e.g., Google Analytics). This data is aggregated and anonymous.

  • Functionality: Remember your preferences (e.g., language, login).

  • Advertising/Targeting: Used by our advertising partners to build a profile of your interests and show relevant ads on other sites.

Your Control: Upon your first visit, you will be presented with a cookie consent banner where you can accept or reject non-essential cookies. You can also manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Portability: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion/Erasure: Request deletion of your personal data under certain conditions.

  • Restriction/Objection: Object to or restrict our processing of your data.

  • Opt-Out of Marketing: Unsubscribe from marketing emails via the link in every email or by contacting us.

  • Do Not Sell/Share: We do not sell data as defined under laws like the CCPA. You can opt-out of targeted advertising as described in Section 7.

To exercise these rights, please contact us at privacy@condzom.com. We will respond within the timeframe required by applicable law and may need to verify your identity.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data when transferred internationally.

10. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us to request deletion.

11. Data Security

We implement reasonable technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

12. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, blogs). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of material changes by posting the new policy on the Site and updating the "Last Updated" date.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection team at:

Email: privacy@condzom.com