Contact Us
Track Your Order
For real-time updates on your order’s delivery status, please use the 17Track platform (a trusted global logistics tracking tool):
Just enter your unique tracking number, and you’ll see the latest progress of your shipment.
Get Help with Other Inquiries
Before reaching out, we recommend checking our FAQ Help Center first—many common questions (such as shipping rules, return policies, and product specifications) are already answered there to save you time.
If your question isn’t addressed in the FAQ, feel free to send us a message directly through the contact form on this page. It’s a convenient way to get personalized support.
Support Hours & Response Commitment
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Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday, excluding U.S. major holidays)
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Response Time: We strive to reply to all inquiries within 1 business day. If you haven’t received our email after that, please check your spam/junk folder—our messages may be filtered there accidentally!
A Kind Reminder
We totally get that you might be looking forward to a quick reply, and our support team is working around the clock to assist everyone as fast as possible. To ensure efficient handling of your inquiry, pleaseavoid sending multiple duplicate emails—duplicate messages can disrupt our processing order and lead to delays.
Direct Email Support
You can also contact us directly via email:support@condzom.com
Thank you for your patience and trust in Condzom. We’ll do our best to resolve your issues and make your shopping journey smooth!